BSI Luxembourg ASBL
Château de Wiltz
How long does it take for Business Science Institute to respond to emails from students?
The speed of response depends on the recipients:
- For an email addressed to the administrative support team (email@example.com), the response time is less than 24 hours on weekdays.
- For an email addressed to the research support unit (firstname.lastname@example.org), for an article or bibliographic search, the acknowledgement of receipt is generally sent in under 48 hours and the sending of the requested documents in less than 72 hours. In some cases, this may take longer.
- For an email sent to the scientific advisor (email@example.com), the response time is generally less than 48 hours.
- For an email sent to a professor or research supervisor, the acknowledgement of receipt must be sent within 48 hours and the student informed of the date on which the detailed response will be provided. However, it should be made clear here that the timeframe of the manager and the company is not that of the academic. In companies, a rapid response is essential and managers (Mintzberg has clearly demonstrated this) have work schedules in which they 'jump' from one activity to another very frequently. The academic's time is very different. First of all, it must be understood that professors have periods of time when they are simply not available (international assignments, conferences, teaching) and periods of reflection when they decide to not be disturbed to concentrate on writing articles or books.
In any case, if you do not receive an answer, please inform: firstname.lastname@example.org