BSI Luxembourg ASBL
Château de Wiltz
Abstract Cédric Baudet – Geneva Cohort 1
The influence of user participation on the success of IS
How do the different dimensions of user participation influence success in the implementation of Information Systems (IS)? They influence it in different ways depending on the type of IS. Activities such as user testing have a positive impact on this success, but more singular results have emerged from our study: we have found that a user representative is not always necessary or that the participation of users in the analysis of needs can be counterproductive to the implementation of an ERP. Yet, these activities are commonly implemented in companies.
The success of IS is important for both researchers and practitioners. Unfortunately, the notion of participation is ill defined and most research refutes its influence on successful outcomes. Our results tend to show that participation can be better defined and that it influences IS in different ways depending on their type. Following a qualitative analysis and in particular a theoretical coding of the literature and of our field of research (interviews), we propose a descriptive empirical conceptual model and a definition of participation. Five dimensions make up the participation in IS: the actors, the temporal aspects, the spatial aspects, the activities, and the behaviors. After collecting data from an online questionnaire, using PLS, we quantitatively validated DeLone and McLean’s (2003) success model, contextualized through the participation of the users. We then discusse how the dimensions, properties, and positions of participation influence the dimensions of DeLone and McLean’s success model. Moreover, we highlight the most singular elements and we propose to practitioners a matrix to help them with the selection of good practices related to participation. Finally, we summarize our various contributions, discuss the limitations of this research, and propose some avenues for future research.